BBB Names 2014 Dirty Dozen List of Worst Rated Businesses
BBB's annual Dirty Dozen list includes businesses with the most unanswered or unresolved complaints in 2014.
January 26, 2015
Media contact: Janet C. Hart, APR, CFEE Fellow PRSA (704) 927-8617 office
Three Collection Agencies and Two Repeat Offenders Make BBB’s Bad List
CHARLOTTE, NC – The Better Business Bureau today announced its annual “Dirty Dozen” list of area businesses with the most unanswered and unresolved complaints in 2014. Last year, consumers filed 13,642 complaints with BBB against businesses in the Southern Piedmont area of N.C. and S.C.
“In 2014, BBB resolved a record-high 91 percent of complaints because the majority of businesses worked with their customers and with us to address customer issues,” said BBB President Tom Bartholomy. “Unfortunately though, there are businesses that don’t respond to resolve complaints at all, and those businesses are the ones that have made our Dirty Dozen list.”
Three of the twelve companies with the most unanswered and unresolved complaints are collection agencies that specialize in collecting payday loans taken out online.
“Payday lending is a brand new market for debt collectors,” said Bartholomy, “but the debt collectors are still required to adhere to the Fair Debt Collection Practices Act.”
“Two businesses on BBB’s 2014 Dirty Dozen list are ‘repeat offenders’ that have made previous years’ Dirty Dozen lists,” said Bartholomy.
“When companies don’t respond to or resolve complaints, they usually don’t stay in business very long because consumers are doing their homework and checking businesses out,” Bartholomy added. “However, some business owners like Randy Briel, repeatedly change their company name and use aliases to make it difficult for consumers to find out about their complaint record.”
The top 12 businesses with the most unanswered or unresolved complaints from January 1, 2014 through December 31, 2014 are:
Consumers can check out businesses online at www.bbb.org or they can call BBB (toll-free in NC and SC) at 1-877-317-7236.
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